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Main Category: Conferences
Article Date: 26 Feb 2013 - 9:00 PST
Patient care is given on a cross-cultural level and should cater for individuals' beliefs, faiths and views on medicine, says Hank Drummond, Executive Director of Nursing and Quality Initiatives, Miami Jewish Health Systems. "This can be done through training and multicultural events, where particular cultures within the population that receive care can be involved," he goes on to say.

A speaker at the marcus evans National Healthcare CNO Summit Spring 2013, taking place in Buckhead, Atlanta, Georgia, March 14-15, Drummond discusses why Chief Nursing Officers (CNOs) should be on the cutting-edge of technology and theories.

Why is promoting cultural competency so important in the nursing field?

Healthcare delivery is a cross-cultural activity that is brought to every belief and faith. For the nursing industry to diversify and deliver care according to a patient's background, healthcare professionals must understand cultural differences. This can be done through training and multicultural events, where particular cultures within the population that receive care can be involved. Talks can be given on how certain cultures perceive pain, what they believe about medicine, and how they view God.

How can the nursing department help to meet high demand for healthcare?

The nursing team can receive a summary every month on where the nursing department is in terms of financial success. Staff can also be given tools and educated on how they can help meet goals and ensure quality care with limited resources.

Asking nurses questions and receiving their feedback on how to reach demand is a very effective process. Getting them involved and teaching them how to think outside the box, makes them more energetic, proactive and reactive within the culture of healthcare.

What strategies can you suggest for improving care coordination?

This is a daily task and it is better performed by being open. Having a vision, sharing it with the highest and lowest levels in the organization, and incorporating all the teams in-between, will create an atmosphere of unity. The idea that Together Everyone Achieves More or T.E.A.M. needs to be driven into the daily mantra. Making sure that all healthcare members understand that every link in the team is of the upmost importance will positively impact care.

What trends are in the pipeline for the nursing industry?

More financial reductions will be a continued occurrence in the industry. CNOs will be forced to look at different avenues for efficient care giving, with less and less financial support. They must become very proactive and on the cutting-edge of technology, theories, and new ways of delivering care.

If CNOs open up and have an honest conversation with medical staff, and ask them to be part of this process of discovery, new ideas may arise to solve the problem. They also must not be afraid to take risks and try out different techniques, because if they do nothing, they become the victims. 
Interview by: Maria Gregoriou, Journalist, marcus evans, Summits Division


About the National Healthcare CNO Summit Spring 2013

This unique forum will take place at the Ritz Carlton, Buckhead, Atlanta, Georgia, March 14-15, 2013. Offering much more than any conference, exhibition or trade show, this exclusive meeting will bring together esteemed industry thought leaders and solution providers to a highly focused and interactive networking event. The Summit includes presentations on successful collaboration between the CMO and CNO for quality outcomes, cutting edge leadership solutions, and creating a unified and nurturing team.

For more information please send an email to d.drey@marcusevansch.com or visit the event newsletter: http://www.nhcnosummit.com/HLC_DA_Interview.

Please note that the Summit is a closed business event and the number of participants strictly limited.

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